RETURN & REFUND POLICY
At Redder Homes Store, customer satisfaction is important to us.
Return Eligibility
We accept returns under the following conditions:
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Returns must be requested within 7 days of receiving the item
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Items must be unused, unworn, and in original condition
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Original packaging must be included (if applicable)
Non-Returnable Items
The following items are not eligible for return:
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Items damaged due to misuse or improper handling
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Items marked as final sale or clearance (if stated on product page)
Exchange Policy
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Exchanges are accepted within 10 days of delivery
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Exchanges are subject to product availability
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Customers must contact us before returning items
How to Start a Return or Exchange
To request a return or exchange:
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Email contact@melvixa.store
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Include your order number and reason for return
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Our support team will provide return instructions
⚠️ Returns sent without prior approval will not be accepted.
Return Shipping Cost
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Original shipping fees are non-refundable
Refund Processing
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Once the returned item is received and inspected, we will notify you
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Approved refunds will be issued within 5–10 business days
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Refunds are processed to the original payment method
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
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We will offer a replacement or refund at no additional cost
Contact Information
For any questions related to shipping, returns, or refunds, please contact us:
📧 contact@melvixa.store
📞 863-555-33809
📍 1510 Kinsman Way, Lakeland, FL 33809, United States