FAQ

Where do you ship?

We currently ship within the United States only.

Do you offer free shipping?

Yes, we provide free shipping on all US orders.

How long does delivery take?

• Processing time: 3–4 business days

• Shipping time: 5–6 business days

• Total delivery time: 8–10 business days

How can I track my order?

Once your order ships, you will receive an email with tracking information.

What is your return policy?

• Returns accepted within 7 days of delivery

• Exchanges accepted within 10 days

• Refunds processed within 5–10 business days after approval

How do I request a return or exchange?

Email us at contact@melvixa.store with your order number and reason for the request.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.